Refund policy
🔁 Return & Refund Policy
At Vealtex, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day return policy.
📅 Return Period
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- With proof of purchase
🚚 Return Process
To start a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your item.
Please do not send items back without prior approval.
💰 Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider
📦 Non-Returnable Items
Some items may not be eligible for return, including:
- Items not in original condition
- Items damaged due to misuse
- Items returned after 30 days
⚠️ Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your credit card provider (processing may take time)
- Then contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
🔄 Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
💬 Contact Us
If you have any questions about returns or refunds, reach out to us:
Email: info@vealtex.com
We aim to respond within 24–48 hours.